General

As the tourism in Bali is improving from the sluggish situation, we are aware that providing superior service to our clients and guests in tourism industry pay. We are committed to rendering the best service to upgrade your company’s intangible asset , namely, human resources.

We’re also aware that quality human resources are indispensable and they should be considered as an intangible asset. Therefore, we invariably include personality development and motivational induction in our training program, so that, not only can they have a good command of English, they are also expected to gain loyalty and integrity in working for your company
.
We believe that our training program can help your human resources improve the mastery of English, and increase their productivity as well as their working spirit in the company. Investment in human resources can be very fruitful to both the company itself and the employees. By having a good command of English in the working place, the employees can provide better services to their clients and customers.

Some tips on Excellent Service Mindset:

Excellent Product and Delivery used to be enough to attract and retain happy customers. Today, advances in product and delivery can be easily copied by others through reverse engineering, “me-too” strategies or simple duplication.
Excellent Service Mindset cannot be easily copied. It cannot be “bought” with capital investment. Excellent Service Mindset must be built.
How do you build an Excellent Service Mindset?
Understand the importance of service mindset in today’s relationship oriented world.
Build a culture in your organization that supports a service mindset and keeps it alive.
Use recruitment and orientation programs that focus on customer service.
Provide training in the finer points of delivering excellent service.
Set high service standards to challenge your own history, maybe the entire industry!
Create rewards and recognition programs to acknowledge excellent service providers.
Produce internal and external communications that consistently promote your service theme.
Create policies and support systems that empower your people to give the best service they possibly can
Build a feedback system to capture customer comments and stimulate organizational learning.
Benchmark other companies to learn about best practices in providing customers service.
Use role modeling to demonstrate your personal commitment to excellent service.
And finally, be sure career paths and promotions are clearly aligned for those who actually deliver superior service.
· Excellent Service Mindset can even overcome temporary lapses in quality of product of delivery.

There are four packages of English Training within a year. Each package lasts for 3 months and they are based on the request of the prospective clients.

We’ve prepared training programs for 24 sessions in one package (Novice package)

Therefore we require the company to supply information on the designated employees, so that they can be placed appropriately in the training.

Program for novice (3 months)

Introduction (Introducing yourselves and colleagues)
Talking about Company’s profile
Making appointments
Making reservation
Understanding and handling the customer complaints
+ (review)
6-8 Personality Development
9. Telephoning + working experience
10. Review
11. Discussing things with the superior
12. Building a solid teamwork I
13. Eating out with the family
14. Talking about job (motivation)
15. Positive thinking and attitude
16. Building a solid teamwork II
17. Going abroad 1
18. On the airplane
19. Staying at the hotel
20. Review
21. Shopping and Browsing around
22. Sightseeing
23. Eating out with the family and Outing with the company
24. Evaluation

It is our pleasure to reply to your inquiries and we’d be happy to serve you and cater to your employees’ needs to improve their English proficiency.